All our decisions are transparent (more on that below) but we go beyond that.
We share everything with our employees, our board decks, our bank account. EVERYTHING. Why? Because we assume our employees are adults and can handle the good and the bad
Because of this our employees are a lot more versed in how a saas company operates than most. And a result can make better decisions in their roles. Because they see direct impact real time (both good and bad)
And because many CEOs in my network ask how we run things I also share externally all my crazy experiments. We don’t have all the answers, but we do have receipts, scars, and reasons to celebrate
Our entire team is encouraged to share their experiments as well (we hate lots of them) for the purpose of learnings from their peers